ORDER SHIPMENT
L'Ordalie Noire commits to shipping orders within 7 working days after receiving payment. Shipments are made via La Poste or Colissimo, and delivery times may vary depending on the destination. Shipping costs are calculated based on the total weight of the order and the destination.

RIGHT OF WITHDRAWAL
You have the right to withdraw from the purchase until the shipment of the order has been made. To exercise this right, please contact us at lordalienoire@gmail.com with your order number. Once the shipment is made, returns are possible under the conditions outlined below.

RETURN POLICY
If a product does not satisfy you, you may return it within 14 days of receiving your order. The products must be returned in their original condition, unused, and undamaged. Before returning the product, please contact us by email at lordalienoire@gmail.com to get the return address. The return shipping costs are the buyer's responsibility, unless the return is due to our error (defective product, shipping error).

RETURN ADDRESS
Once your return request is approved, the return address will be provided to you by email.

PERSONAL DATA PROTECTION
The information collected through this site (contact form, newsletter) is intended solely for L'Ordalie Noire and will not be shared with third parties. In accordance with the "Data Protection" law, you have the right to access, rectify, and delete your data, which you can exercise by contacting lordalienoire@gmail.com.

REFUND POLICY

• Refund Timeframe
  If a return is validated, L'Ordalie Noire commits to processing the refund within 14 days after receiving the returned item. The refund will be made through the same payment method used during the order.

• Refund Conditions
  Returned items must be in perfect condition, undamaged, and in their original packaging. If an item shows signs of wear or damage, L'Ordalie Noire reserves the right to refuse the refund.

• Non-Refundable Products
  The following products cannot be refunded, unless they are defective or damaged upon receipt:

  • Promotional items

  • Digital sales (digital downloads, etc.)

• Refund for Defective Products
  If a product is received defective, the buyer must contact L'Ordalie Noire at lordalienoire@gmail.com within 7 days of receipt to arrange for a refund or exchange.